FAQs

Where To Buy and Best Prices

Can I Buy From You Direct?

Sorry we do not sell direct to consumers but there is a wide assortment online or available through our retail partners.

Where Can I Find Prices For Your Products?

We recommend searching online or ask your office products supplier for the best prices on Rapesco products.

Are Rapesco Products Available From Wholesalers?

Yes, UK wholesalers stock the Rapesco range.

Are Rapesco Products Sold Internationally?

Yes, they are available in most countries Worldwide.

Stapling

Can Rapesco Staples Be Used In Other Manufacturers’ Staplers?

Yes, our staples can be used in staplers from other leading brands, please always check compatibility with your stapler before purchasing.

Are Rapesco EH-20F/EH-70F Electric Staplers Supplied With A Staple Cartridge?

A staple cartridge with 5000 staples is supplied with the EH-70F electric stapler, but no cartridge is supplied with the EH-20F.

Do You Stock Spare Parts For Your Staplers?

Sorry, no we do not stock spare parts as the purchase price does not justify the cost of extra spares or repairs.

What Is The Pin Function Used For On Staplers?

It allows you to temporarily staple paper together with the staple fastened in a flatter shape so that it can be easily removed without using a staple remover.

What Is The Plastic Part Included In The Box Of Some Hand Tackers?

This is a “Margin Edge Adjster”, used to set the stapling depth, so the staple position is consistent.

Where Can I Buy Staples For My Stapler?

Amazon / your normal Rapesco supplier. It is really important to use Rapesco consumables for your product to ensure high performance.

What Is The Turnaround On Repairs?

Only the higher value electric stapling machines can be repaired and the turnaround is normally 7-10 working days plus delivery time.

Hole Punching

Which Punching Boards / Cutters Do I Need For My Heavy Duty Hole Punch?

Please consult the Power Punch chart

Can I Purchase Replacement Cutters / Boards For My Power Punch Directly From Rapesco?

Sorry, no. All replacement cutters and boards are available from Amazon or your usual supplier.

Do You Sell Electric Hole Punches?

Sorry, no.

My Punch Doesn’t Cut All The Way Through The Paper

The most common problem is that the punch has been damaged by trying to punch too many sheets at one time and, sorry, but you may need a new one.

My Punch Only Cuts On One Side

The most common problem is that the punch has been damaged by trying to punch too many sheets at one time and, sorry, but you may need a new one.

Can I Return My Hole Punch For Repair?

Sorry, no we do not repair these products as the purchase price for a new product is so low.

I’ve Lost The Paper Guide For My Hole Punch, Where Can I Get A Replacement?

Sorry, we do not supply parts for our office products which are all distributed to reach the consumer at very competitive price points.

Are Paper Guides/Margin Adjusters Available To Purchase?

Sorry, no.

Fastening, Cutting & Desktop Organisers

Please Could You Advise How To Load The 960 Tape Dispensers?

Place dispenser flat with metal section facing downwards. Place reel of tape over the large wheel and push firmly into place ensuring that the beginning edge of the tape is situated to the left hand side of the tape / dispenser wheel and sticky side of tape facing outwards. Pull the beginning edge of the tape to the left and between the metal tape guide / black roller. Continue pulling the tape up towards the cutting blade. Your dispenser is ready for use.

Instructions

Do You Sell Replacement Cores (Spools) For The 300/500 Tape Dispenser?

Yes.

Do You Sell Replacement Blades For The 300/500 Tape Dispenser?

No as the competitive purchase price makes replacement more cost effective.

Do You Sell Replacement Blades For Handheld And Desk Mounted Pencil Sharpeners?

No as the competitive purchase price makes replacement more cost effective.

Do You Sell Replacement Keys For Cash Boxes?

No, all our cash boxes are supplied with 3 keys and can be cut at any locksmith. New replacement boxes are at a very competitive cost.

Will Your Supaclips Fit Other Brands Of Dispensers?

No. It is very important to insist on the original Supaclip products and avoid the poor quality copies.

Document Management

Do You Sell Clipboards That You Can Hang Up?

Apart from the Executive model, all of our clipboards have a hanging hole.

Do You Sell Landscape Clipboards?

Yes, our A3 Hardboard Clipboard RMCA3001 is landscape as is our A3 Heavy Duty Clipboard 1136.

If these FAQs don’t answer your question, please email your enquiry to sales@rapesco.com